Privacy Policy

Welcome to AWB Aero. We’re committed to protecting your privacy and processing your personal data in a careful and sensible way. This Privacy Policy explains:

• What personal data we collect.
• How and why we use it.
• Your rights regarding your personal data.
• How we keep it secure.

This policy applies worldwide, including jurisdictions with data protection laws like GDPR, CCPA, PDPA, LGPD, etc.

a) Personal Data You Provide:

• Registration details: name, email, phone, company
• Cargo details: sender/receiver contact, flight schedules, shipment contents
• Billing information: address, payment credentials (handled by secure third-party payment processors)

b) Automatically Collected Data:

• Usage analytics: IP address, device/os/browser, timestamps, feature usage
• Cookies and trackers (user can manage preferences via cookie settings)

c) Third-party Sources:

• Business partners, logistics providers, customs brokers, where legally permitted.

• Contract performance: Managing bookings, shipments, invoices
• Legal compliance: Customs, aviation regulations
• Legitimate interests: Improve services, prevent fraud
• Consent: For marketing communications (you may unsubscribe anytime)
• Legal obligations: E.g., disclosing data to law enforcement or regulators

We use your data to:

• Facilitate booking, tracking, invoicing, and customer support
• Provide safety/security alerts and communication
• Enhance user experience and personalize app features
• Prevent fraud and ensure compliance with anti-money laundering (AML)
• Send notifications or marketing with your consent
• Meet legal/regulatory duties such as taxes, customs, and inspections

We may share your information with:

• Service providers: Payment processors, cloud hosting, data analytics
• Logistics partners: Airlines, brokers, warehouses
• Legal/Regulatory authorities: Customs, aviation regulators, courts
• Professional advisors: Auditors, insurers, lawyers
• Affiliated companies and during mergers or acquisitions
• Third parties with consent from you

Data may be transferred internationally, including outside your country. We safeguard these transfers using:

• Standard contractual clauses
• Data transfer agreements
• Adequate measures recognized under GDPR or other laws

We retain personal data for as long as needed to:

• Fulfil contractual/legitimate purposes
• Comply with legal and accounting requirements
• Maintain safety, security, and fraud prevention

Retention periods vary by jurisdiction but at minimum will match local legal obligations.

We implement technical & organizational safeguards:

• Encryption in transit (TLS) and at rest
• Access controls and audit logs
• Regular security testing
• Incident response and breach notification processes within legal timeframes

Depending on your location, you may have rights including:

• Access or request copies of your data
• Rectify inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent
• Lodge complaints with supervisory authorities

To exercise your rights, contact us at vigneshwaran.g@awbaero.com. We may request identity verification.

Our services are not directed at children under 16. We do not knowingly collect their data. If you believe a child has provided personal data, please contact us to request deletion.

We use cookies and tracking technologies for:

• Essential site functionality
• Performance monitoring and analytics
• Marketing and personalization (only with consent)

You can manage cookies via your device/browser settings or our in-app cookie controls.

We update our Privacy Policy periodically. Significant changes will be communicated via email or in-app notice. The “Last Updated” date will reflect revisions.